.png){kind=small}
If your order has not yet shipped, contact us with your order number and correct shipping address as soon as possible. We are not able to update shipping information or reroute packages that have already shipped. If your order was already shipped to
If you have an address able to receive mail/packages shipped from the United States, we can ship your order to you!**. **Unfortunately, we are currently unable to ship orders to APO/FPO addresses or the following US Territories: American Samoa, Guam,
We cannot print shipping labels with non-English characters, and our system cannot ship to addresses with accented characters. We recommend entering your shipping address pre-translated or sending us the translation so we can ensure it is as accurate
For orders shipping within the United States, standard shipping (7-10 business days) is available. Orders $15 or less (before tax and shipping) will be charged $5.99 for standard shipping and orders over $15 (before will be charged $8.99 for standard
Expedited shipping is available. The cost of expedited shipping varies by location. You can go to checkout and enter your shipping option to view expedited shipping options and pricing. Orders with expedited shipping placed before 3 p.m. EST will shi
We are unable to ship partial orders. Any orders containing a pre-ordered item will ship once all the items in the order are ready to ship.
No. We're not able to combine orders to ship together.
Generally, it takes about 1-3 business days for us to pack and ship an item - refer to your order confirmation for the most accurate timelines. Orders placed near the end of the week or during the weekend may ship early the following week. You’ll rec
Once your order leaves our warehouse, you'll receive a shipping confirmation email that includes a tracking number, so you can follow your order's journey. For orders within the continental United States, Alaska, Hawaii, and APO addresses, the delive
DFTBA is not responsible for paying any customs duties or import taxes for any orders shipped outside of the United States. If your order is being shipped outside of the U.S., you may be charged additional import fees and customs when your order arri
We are unable to ship your order as a gift with a value of $0 - even if you intend to give the item(s) as a gift to someone else - as we must adhere to customs laws and fill out each customs form completely and correctly. If we do not properly fill o