Shipping

I need to change my shipping address!

If your order has not yet shipped, contact us with your order number and correct shipping address as soon as possible. We are unable to update shipping information or reroute packages that have already been shipped. If your order has already been shi

Do you ship to my location?

We ship to most addresses worldwide that can receive mail and packages from the US!*. Unfortunately, we are unable to ship to certain countries or US territories at this time. This may be due to shipping carrier limitations, customs regulations, or o

Can you split my order into multiple shipments?

We are unable to ship partial orders. Any orders containing a pre-ordered item will ship once all the items in the order are ready to ship. If you need to ship items to separate addresses, we recommend placing a new order for each destination. If you

Can you ship to a non-English address?

Addresses in languages other than English are fine, so long as they are written using the English alphabet, with no accented letters. We cannot print labels with non-English characters or accented letters, so we can't print labels in any other alphab

How much does shipping cost?

For orders shipping within the United States, standard shipping (7-10 business days) is available. Orders $15 or less (after discounts, before taxes and shipping) will be charged $7.99 for standard shipping, and orders over $15 (after discounts, befo

Is expedited shipping available?

If an expedited shipping option is available for your order and address, you'll see it listed at checkout. Expedited orders cannot be shipped to P.O. boxes. Please use a residential address for expedited shipping, or select standard shipping for orde

Can you send multiple orders in the same shipment?

No. We're not able to combine orders to ship together. If you place separate orders to ship to the same location and want to combine them, please reach out to our support team and let us know. If the orders have not yet shipped, we can cancel the ori

When will my order ship?

Generally, it takes about 3-5 business days for us to pack and ship an item. Refer to your order confirmation for the most accurate timelines. Orders placed near the end of the week or during the weekend may ship early the following week. You’ll rece

When will my order be delivered?

Once your order leaves our warehouse, you'll receive a shipping confirmation email with a tracking number so you can follow your order's journey. For orders within the continental United States, Alaska, Hawaii, and APO addresses, the delivery estimat

Will I have to pay customs/import taxes or additional fees when my order arrives?

DFTBA does not pay customs duties or import taxes in advance for any orders shipped outside of the United States. Recipients are responsible for paying these fees upon arrival. If your order is shipped outside the U.S., you may be charged additional

Can my international order be marked as a gift?

We are unable to ship your order as a gift with a value of $0 - even if you intend to give the item(s) as a gift to someone else - as we must adhere to customs laws and fill out each customs form completely and correctly. Failure to do so may result