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DFTBA

Try requesting a login link using the same email address you used when you signed up for the subscription. If that doesn&apos;t work,&#xA0;<a href="https://store.dftba.com/pages/contact" style="text-decoration:none;">contact us</a>&#xA0;with your order number or the email on the account, and we&apos;ll get you sorted.

Try requesting a login link using the same email address you used when you signed up for the subscription. If that doesn't work, contact us with your order number or the email on the account, and we'll get you sorted.

I can't log in to my subscription portal — what do I do?

Subscriptions

How should I wash and care for my items?

When are items restocked?

What brand of shirts do you print on? What is the fiber content?

Can I request a different design, style or size of a product you have for sale?

How can I submit my idea for a new product or design?

I or someone I know wants to partner with DFTBA. How do I/they get signed?

What should I do if I see someone using your designs and selling them?

Where is DFTBA Records located? Can I buy something at the physical location?

Merchandise

Can I buy in a currency other than US dollars?

What payment methods are accepted?

Why am I charged now for pre-order items?

Ordering

How do I cancel an order?

What should I do if an item is missing from my order?

What is your return policy?

What should I do if I received an incorrect item in my order?

What should I do if I received a damaged or defective item?

My order shipped but never showed up!

Returns, Refunds, and Replacements

Why did shipping to the EU increase?

I need to change my shipping address!

Do you ship to my location?

Can you split my order into multiple shipments?

Can you ship to a non-English address?

How much does shipping cost?

Is expedited shipping available?

Can you send multiple orders in the same shipment?

When will my order ship?

When will my order be delivered?

Will I have to pay customs/import taxes or additional fees when my order arrives?

Can my international order be marked as a gift?

Shipping

Is tracking available for my order?

My tracking number is not working!

I never received a shipping confirmation or tracking number!

Tracking

Why did my subscription shipping cost change in June or July?

What is DDP?

How long will I be subscribed?

How do I skip an upcoming shipment?

How do I change how often I get my subscription?

How do I update my payment method?

How do I update my shipping address for my subscription?

When will I be charged for my subscription?

Can I pause my subscription instead of canceling?

How do I cancel my subscription?

Can I get a refund on a subscription shipment that already went out?

Holiday Order Deadlines

I can't log in to my subscription portal — what do I do?Updated 2 months ago