For all orders shipping within the U.S., there will be tracking available for your order. When your order ships, you will receive a notification email with a tracking number that can be used to check updates. You can use https://www.ups.com/track to

For all orders shipping within the U.S., there will be tracking available for your order. When your order ships, you will receive a notification email with a tracking number that can be used to check updates. You can use <a href="https://www.ups.com/track" style=" text-decoration: none;" target="_blank">https://www.ups.com/track</a> to track orders with standard shipping or <a href="https://www.fedex.com/en-us/tracking.html" style=" text-decoration: none;" target="_blank">https://www.fedex.com/en-us/tracking.html</a> to track orders with expedited shipping. Once your order is marked as &#x201C;delivered&#x201D; on that page, it may take an additional 2-3 business days for the parcel to be delivered. &#xA0;If your order is shipping outside of the U.S., you may still receive a tracking number and see updates up until the parcel leaves the U.S. Tracking updates may stop once the order either leaves the US or arrives in the destination country. Once the package arrives in the destination country, it should arrive in about 2-4 weeks. Keep an eye out for any notices (email, phone call, or text) letting you know of any taxes or duties that need to be paid to arrange pick up or delivery of your order.

Is tracking available for my order?

If your order just shipped, it may take a few days for tracking updates to start showing on the tracking page. Tracking information is typically only viewable in the first 120 days after an order has shipped. Tracking numbers are only available for d

If your order just shipped, it may take a few days for tracking updates to start showing on the tracking page. Tracking information is typically only viewable in the first 120 days after an order has shipped.Tracking numbers are only available for domestic customers and some other countries. Depending on which shipping service you selected, you can check tracking updates for your order at <a href="https://www.ups.com/track" target="_blank">https://www.ups.com/track</a> or <a href="https://www.fedex.com/en-us/tracking.html" target="_blank">https://www.fedex.com/en-us/tracking.html</a>.&#xA0;For orders shipping out of the US, the tracking info for your order may only show tracking updates until your order leaves the US or arrives in the destination country. Once your order reaches that point, we estimate that it should take another 2-4 weeks for final delivery.

My tracking number is not working!

If you don’t see a shipping confirmation email, check if you have any pre-order or backorder items in your order. Your order confirmation will mention this, and the product pages for these items will show the estimated ship date. No luck? Take a mome

If you don&#x2019;t see a shipping confirmation email, check if you have any pre-order or backorder items in your order. Your order confirmation will mention this, and the product pages for these items will show the estimated ship date.&#xA0;No luck? Take a moment to check your spam folder&#x2014;these emails sometimes get caught there. To help prevent this in the future, you can add hello@dftba.com to your address book or email contact list.Still no luck? Contact us, and we&#x2019;ll be happy to help!

I never received a shipping confirmation or tracking number!

Send us a message and we'll get back to you as soon as we can, though it may take us up to 3-5 business days to respond.
Our team works Monday through Friday, 9am to 5pm MT.

DFTBA

Tracking

How should I wash and care for my items?

When are items restocked?

What brand of shirts do you print on? What is the fiber content?

Can I request a different design, style or size of a product you have for sale?

How can I submit my idea for a new product or design?

I or someone I know wants to partner with DFTBA. How do I/they get signed?

What should I do if I see someone using your designs and selling them?

Where is DFTBA Records located? Can I buy something at the physical location?

Merchandise

Can I buy in a currency other than US dollars?

What payment methods are accepted?

Why am I charged now for pre-order items?

Ordering

What is your return policy?

What should I do if an item is missing from my order?

What should I do if I received an incorrect item in my order?

What should I do if I received a damaged or defective item?

My order shipped but never showed up!

How do I cancel an order?

Returns, Refunds, and Replacements

I need to change my shipping address!

Do you ship to my location?

Can you split my order into multiple shipments?

Can you ship to a non-English address?

How much does shipping cost?

Is expedited shipping available?

Can you send multiple orders in the same shipment?

When will my order ship?

When will my order be delivered?

Will I have to pay customs/import taxes or additional fees when my order arrives?

Can my international order be marked as a gift?

Shipping