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DFTBA

If you don&#x2019;t see a shipping confirmation email, check if you have any pre-order or backorder items in your order. Your order confirmation will mention this, and the product pages for these items will show the estimated ship date.&#xA0;No luck? Take a moment to check your spam folder&#x2014;these emails sometimes get caught there. To help prevent this in the future, you can add hello@dftba.com to your address book or email contact list.Still no luck? Contact us, and we&#x2019;ll be happy to help!

Check spam or contact customer service if missing shipment details.

I didn't get a shipping confirmation or tracking number, what should I do?

Tracking

How should I wash and care for my items?

When are items restocked?

What brand of shirts do you print on? What is the fiber content?

Can I request a different design, style or size of a product you have for sale?

How can I submit my idea for a new product or design?

I or someone I know wants to partner with DFTBA. How do I/they get signed?

What should I do if I see someone using your designs and selling them?

Where is DFTBA Records located? Can I buy something at the physical location?

Merchandise

Can I buy in a currency other than US dollars?

What payment methods are accepted?

Why am I charged now for pre-order items?

Ordering

What is your return policy?

What should I do if an item is missing from my order?

What should I do if I received an incorrect item in my order?

What should I do if I received a damaged or defective item?

My order shipped but never showed up!

How do I cancel an order?

Returns, Refunds, and Replacements

I need to change my shipping address!

Do you ship to my location?

Can you split my order into multiple shipments?

Can you ship to a non-English address?

How much does shipping cost?

Is expedited shipping available?

Can you send multiple orders in the same shipment?

When will my order ship?

When will my order be delivered?

Will I have to pay customs/import taxes or additional fees when my order arrives?

I never received a shipping confirmation or tracking number!Updated 8 days ago