Send us a message and we'll get back to you as soon as we can, though it may take us up to 3-5 business days to respond.
Our team works Monday through Friday, 9am to 5pm MT.

DFTBA

Yes! PayPal, banks, and credit card companies do all the converting. However, please be aware that you may be charged a currency exchange fee, depending on the policies of your financial institution.

Payments are converted by PayPal or banks, fees may apply.

Can I buy in a currency other than US dollars?

Ordering

How should I wash and care for my items?

When are items restocked?

What brand of shirts do you print on? What is the fiber content?

Can I request a different design, style or size of a product you have for sale?

How can I submit my idea for a new product or design?

I or someone I know wants to partner with DFTBA. How do I/they get signed?

What should I do if I see someone using your designs and selling them?

Where is DFTBA Records located? Can I buy something at the physical location?

Merchandise

What payment methods are accepted?

Why am I charged now for pre-order items?

What is your return policy?

What should I do if an item is missing from my order?

What should I do if I received an incorrect item in my order?

What shouldI do if I received a damaged or defective item?

My order shipped but never showed up!

How do I cancel an order?

Returns, Refunds, and Replacements

I need to change my shipping address!

Do you ship to my address/location?

Can you ship to a non-English address?

How much does shipping cost?

Is expedited shipping available?

Can you split my order into multiple shipments?

Can you send multiple orders in the same shipment?

When will my order ship?

When will my order be delivered?

Will I have to pay customs/import taxes or additional fees when my order arrives?

Can I buy in a currency other than US dollars?Updated 8 months ago